Varun Anand
Lead - Corporate/Co-Branding/BD - Tech, BridgeVoice Inc
Creativity, dedication and knowledge along with background of hardcore sales. Have proven in developing the team member which were assigned with out of the box techniques and coaching methods. Leadership, vision and focus of the job on hand help in attaining the goal/results which are to be achieved by the individual/team/organization.
8 contactsWorking in the business of VoIP and Calling cards for US market. Setting up the back bone of the organization by implementing all the processes in place along with that designing new processes for the company.
2006 - 2009Etech, Inc. a privately owned corporation that has provided Customer Contact Services for over ten years. We are a Tier One preferred provider for Fortune 500 companies, a certified Minority-owned Business Enterprise (MBE), and a designated Corporate Plus member that employs 1800+ team members with facilities in the U.S. and India.
Since the founding of the company in 1997, Etech has provided services to a variety of Fortune 500 clients in verticals including: telecommunications, financial, education, hospitality, advertising and retail. Our service offerings include inbound, outbound, and blended sales and service; web chat and email fulfillment, back office processing, Data entry, help desk and tech support. We have experienced dedicated teams in hiring and training, program implementation, sales and service, IT and development, and reporting and quality monitoring. Because we digitally record 100% of our customer interactions, our QA team can ensure that there is a seamless integration of work with our business partners. Our highly advanced world class technology provides the platform necessary to enable a high level of quality service at all times.
We understand that suppliers of domestic and offshore services must be able to deliver wholly consistent performance regardless of the location of those services. There are substantial people, process and technology issues that Etech has successfully addressed that will make us a valuable asset to your company. Etech, as noted in Call Center Magazine, was lauded for our ability to present an integrated approach to global sourcing at the manager and technology level. A Wall Street Journal article also noted our ability to “crack the code” between domestic and offshore delivery of services.
We would appreciate the opportunity to discuss our organization with you and the benefits which we may provide to you