Russ Sandlin

Over Twenty-five years of contact center management experience with emphasis in utilizing people, processes & technologies to optimize results. A self-starter experienced in motivating a large staff to help them reach their full potential.

KEY ACCOMPLISHMENTS

* Managed all phases of operations for large contact centers in Mexico, India, Pakistan, Dubai, Qatar, Philippines Ghana, China, Kuwait & US
* Retained large Technology Company Financial Arm in Philippines Call center saving contract from point of 30 day notice of separation
* Launched & managed 5 different large programs successfully in two different Philippine call centers
* Ramped & managed 200 person India Voice Technical Support Contact Center servicing EarthLink customers in 3 months
* Managed Technical Support Outsourcing for Corporate Accounts for Leading Computer Manufacturer
* Managed Desktop Technical Support for Leading Direct Computer Manufacturer
* Directed 700 person Telephone Billing, Sales & Service Center for Local, Long Distance, Wireless & Internet Accounts
* Managed Davox (Concerto) & Voicelink (Avaya) Dialers to increase collections & sales performance to reach ad exceed all goals
* Consistently managed call centers to reach & far exceeded goals for P&L, Credit Quality, Collections, Sales, & Customer Satisfaction for over 25 years
Specialties

Offshore BPO, Call Centers Worldwide