partha protim dalal
Housekeeping Supervisor, Aananda Imperial, Bilaspur
RESPECTED SENIORS,
I HAD GRADUATED FROM NSHM ACADEMY DURGAPUR, INDIA 2006, AND HAD COMPLITED MY INDUSTRIAL TRAINING OF SIX MONTHS FROM LEELE PALACE GOA.
PAST ORGANISATINS HAD TAUGHT ME TO PERFORM, EVALUATE QUALITY AND QUANTITY OF TASK BY TRAIL AND ERROR WITH IN A GIVEN TIME FRAME BY TEAM EFFORT.
PRESENTLY WORKING IN AANANDA IMPERIAL ,BILASPUR, AS HOUSEKEPEING SUPERVISOR, FROM SEPT 2010 TILL DATE.
Implementing the housekeeping policies and standardizing systems / processes, ensuring smooth and efficient operations.
Checking quality of housecleaning in guest rooms with particular attention to suites.
Indenting & distribution of all guest room supplies and ensuring minimum wastage & pilferage
Ensuring customer satisfaction by achieving delivery of service quality norms by interacting with clients, handling guest requests & resolving complaints
Executing policies & procedures in the operating systems to achieve greater customer delight.
Creating and sustaining a dynamic environment that fosters development opportunities and motivates high performance amongst team members
2008 - 2008housekeeping dept. jaipur
Laying down the service standards regarding cleanliness, amenities and maintenance in rooms and public areas and ensure adherence to these
Monitoring various activities pertaining to cleaning of rooms & public area
Implementing the housekeeping policies and standardizing systems / processes, ensuring smooth and efficient operations
Checking quality of housecleaning in guest rooms with particular attention to suites and ensuring customer satisfaction by achieving delivery of service quality norms by interacting with clients, handling guest requests & resolving complaints
Briefing Housekeeping Supervisors, Room Attendants, Uniform Room and Linen Room Supervisors
2008 - 2008Monitoring various activities pertaining to cleaning of rooms & public area.
Implementing the housekeeping policies and standardizing systems / processes, ensuring smooth and efficient operations.
Checking quality of housecleaning in guest rooms with particular attention to suites.
2007 - 2007making dirty,occupied,clean vacant rooms,maintaing section books,,lost and found registers, checking misuse of hotel property, extra cleaning and daily cleaning,guest problem solving,checking rooms with seniors.
2006 - 2006making rooms , including departure, vacant,clean,checking stoer, taking care of trolly and caddy, section book,controlling misuse of hotel itms and supplies,lost and found information,cleaning pantry,