Nilesh Roy

Dishari TechnoServ is a professional, cost effective provider of quality IT services offering a variety of onsite and offsite technology solutions. Dishari TechnoServ was started by professionals with decades of experience handling business IT systems. Our professional team members have helped thousands of clients across multiple geographies become more secure, efficient, and competitive businesses.

At Dishari TechnoServ, we specialize in providing our clients with custom tailored services. We provide strategic planning without the need for your business to hire its own IT staff. In addition, we provide compliance with government regulations and mandates for specific industries.

At Dishari TechnoServ, we are dedicated to the quality of services we offer our clients. We provide extensive solutions covering all fields of technology to meet your needs. We provide a wide variety of customized services to meet your business model. Virtually every industry relies on technology to improve and regulate the flow of business and we are the gateway to provide those services.

You will work personally with a representative who will listen to your problems and help produce a comprehensive solution that is right for your company. Your calls will be handled by a qualified support professional (subject matter expert) that has knowledge of your systems. We understand that down-time affects you and we guarantee that we will minimize the down- time your company experiences. Our clients rely on us because we have proven time and again that we provide the highest quality of services. Our experienced staff will help you streamline your systems and increase productivity.

About the Company:

Nucleus GIS & ITeS Ltd. is focused on enabling spatial fulfillment of value to businesses & individual users worldwide. Incorporated in 1992, Nucleus Netsoft And GIS India Limited is now a public limited company listed in BSE. Being an extremely stable & progressive organization our business activities are structured around
• Documents Management
• PDC Management
• Process specializations in BFSI, Mortgage, Records Management and Yellow pages
• Data Conversion within all file formats
• GIS Consulting & Project Management
• Value Added Services around GIS data & products
Our matured competencies across the full bandwidth of spatial technologies help us deliver consistent and intelligent solutions.

My Key Target Deliverables:
* Setting up and maintaining IT Infrastructure and Leading the Network, System & Security Team.
* Infrastructure & Network Security.

March 2007 - Till Date
Capgemini Consulting India Pvt. Ltd., Mumbai

October 2007 - Till Date
Service Delivery Manager (Band M2) - IT Infrastructure
Team Size - 12 direct reports.

As part of the Schneider VRF Project, my core responsibilities comprise of ensuring successful delivery of the VRF Partner’s Link from Schneider Electric to the project team at the Capgemini premises. Other KRAs are Project planning, Resource Planning and Mobilization, Managing deliveries and resolving dependencies, Change management, Client Relationship Management and internal interfacing for project requirements, Resource training and optimization & job rotation, Deliver the project within estimated budget and timescales, Involved in preparation of SLAs.


March 2007 - October 2007
Project Manager - IT Infrastructure
Team Size - 25 direct reports.

Brought on board for the ASPIRE Project, my responsibilities comprised of ensuring successful delivery of programme or project lifecycle; from design & definition of the benefits case, through technical or transformation delivery & potentially ultimately transitioning the delivered solution to an outsourced operation.

September 2006 – March 2007
Shinsei Bank, Tokyo
Project Manager - IT Infrastructure, Planning Team

Brought on board to consolidate and streamline business practices surrounding IT projects. I was managing multiple projects for Shinsei Bank Tokyo, from conceptualization to implementation. Project value ranges from $500,000.00 to $2.5 million. Reporting to the CTO, and as part of the Planning Team, my key activities entailed development and management of budgets, hiring and training design staff, interface with staff and clients during project cycle and meeting milestone and delivery dates.

February 2006 – September 2006 (8 months)

Reporting to the Project Director, as a Project Manager for the project my responsibilities included managing various projects for Hexaware’s clients, management of project budgets, vendor negotiations and client interfacing.

As an Infrastructure Architect for the project, my responsibility was to design the server architecture, deployment and maintenance of applications/services across the project. This also includes working with the Solution Developers to design for scalability, reliability, manageability, performance, and security, and the Business Analyst for strategic direction (both conforming to, and helping to define).

March 2005 – February 2006 (1 year)

Reporting to the Director - IT, my main responsibilities were to ensure the smooth running & security of the network & data infrastructure. I also handled the design, planning, implementation, management, maintenance & upgradation of the network security systems.

July 1997 – February 2005 (7 years 8 months)

November 2000 - February 2005
Designation: Internet Specialist (Asst. Manager Level) (Internal Promotion)

Roles and Responsibility: Deploying & Administering Corporate Messaging Solutions for Customers based on Microsoft Technologies. Implementing High End connectivity solutions like VPNs & VLANs based on Dialup, ISDN or Leased Line connectivity to Internet. Designing & Implementing Network Security policies for prevention against network spoofing, Firewalls.


July 1997 - November 2000
Designation: Senior Customer Support Engineer

Roles and Responsibility: Built a strong customer base by providing support on various messaging, internet, software & training related issues to existing customers. He had managed & driven a team of engineers towards total customer satisfaction. He also took the initiative and designed in-house training documentation for the customer base.

June 1996 – July 1997 (1 year 2 months)

Selected from the Campus Recruitment Drive, I was responsible for building a strong customer base by providing support on various software related issues to existing customers. I had designed and implemented training course for new recruits speeding profitability. My additional responsibility was of training C, C++ (for corporate clients).