Alok Narain
Senior VP-Human Resources, Quatrro Global Services Pvt Ltd
An organization development professional who has had exposure and learning in diverse industries-Hospitality, Telecom and BPO. I am currently with Quatrro Global Services which is a true 'Blue Ocean' organization where I have the responsibility for Talent Acquisition, Engagement & Development for the diverse businesses in the group.
Prior to Quatrro, I was with Convergys India Services where I helped set up the training processes to enable the growth with in the region.
103 contactsSetting up systems and processes for employee development for multiple businesses in the group
Working with Leadership team to integrate acquired companies from an HR perspective through Change Management initiatives
Automation of learning and development processes, starting from Learning Needs Assessment/Analysis, Learning Design, Delivery/Distribution , Evaluation of programs in terms of effectiveness and business impact
2003 - 2006Set up systems and processes to enable the aggressive grwoth plans of the company in India. During my tenure, the company grew from a head count of 2500 (aprox) to over 10,000.
Worked with Conevrgys global leadership team to align and optimize processes for superior customer service to the client and their customers
Initiated and stabilized processes for Goals & Objectives setting and performance reviews at the leadership level
Designed and delivered programs for enhancing the Coaching/Facilitation , Supervisory and Managerial capabilities in the organization
2001 - 2003Set up Learning & Development processes at the Delhi circle for Bharti Cellular Ltd-Airtel
Formalized the Competency based approach to developmental processes by bringing in Assessment/Development centres, developmental planning , reviews
Optimized the performance management processes/systems through a competency based approach
Completely revamped the New Hire Selection & Training process
Initiated a 'Telecom Engineer Training' program which was a first in the industry and the company to take care of the knowledge/performance gaps
