Rakesh Chandra Goyal
Director (West Zone) Sunmitra Education Technologies Limited
Professional Profile
An Electronics & Telecommunication Engineering graduate from Roorkee with over 3 decades of progressive management & marketing experience at Siemens Ltd. & Datamatics Ltd. with demonstrated initiative, creativity and success.
Expertise in strategic planning, market plan execution, cost containment, budgeting/ finance, customer service, and staff training, supervision and mentoring.
Highly skilled in P&L management, technology transfers, strategy planning, competitor and market analysis, management reorganization and targeted marketing. Ability to rapidly achieve organizational integration, easily assimilate job requirements, training and aggressively employ new methodologies.
Energetic and self-motivated team player/builder. Thrive in both independent and collaborative work environments. At ease in high stress, fast-paced environments with emerging and multiple responsibilities.
Known for developing and executing innovative corporate policies and procedures. Proven track record of increasing revenues, initiating QMS/ISO implementations, streamlining workflow and creating a team work culture to enhance productivity.
Professional Experience
. Introducing state-o-art & relevant Education Technologies
. Outsourcing vendor management activities
. Consulting for Quality Systems, Project management
. Establishing Process Improvement forums
•ERM officer for ERP division for project reviews to establish Risk level
•ERM-dashboard
•Parameters for risk banding at project level and enterprise level
•Outsourcing Management Processes
Guest Faculty
•Information Technology Quality Assurance Systems,
•Systems QA, Q-audit & Controls
•Project Management
•Consulting Management Representative (MR)
•Bringing management focus to importance of scientific estimation process
•Establishing CMMI practices compliant QMS & implementation & process improvement through SEPG
•Preparing & assisting during the Class B Appraisal as per SCAMPI methodology
•CMM Introduction Training
•Class C & B Review of QMS for compliance to CMM practices
•Conducting introduction training on CMM model
•Launching SEPG group with subcommittees of KPA owners
•Handholding during establishment of QMS drawn from shop-floor processes
•Adapting Cunix copyright QMS for current business requirement
•Handholding during implementation of QMS
•QMS Review against CMMI requirements
•Conducting Training for Process Definition/Description & SCAMPI Appraisal method
•Participating in conducting two stages Class C Scampi Appraisal
•Support during Process Improvements against the gaps noticed during Appraisal exercise
•Training for use of Goal-Question-Metrics concept for identifying what needs to be done
•Training for using Scampi-method for Internal Quality Audit
Jul’99- Apr.'03 with Datamatics Ltd. as Head (Corporate Project Office).
Significant Accomplishments thus far;
Improved Proposal & Contact/Agreement templates.
Introduced process oriented culture across all functions.
Addressed all issues and concerns pertaining to the central support function.
Reviewed project performance from Management perspective for corporate reporting.
Liaised with SEPG for process improvement and Technology Change Management.
Jan’65 to Jul’99 with Siemens. Last designated as Chief
Manufacturing Know-how transfer
HT-Power system Monitoring & Control Software – customization
Operation & Maintenance and Database Engg of Digital Public Telephone Exchanges
Marketing & sales
Assignments in Siemens Germany
4 visits Manufacturing Know-how transfer for PLC - Communication, Carrier Protection Equipments and VHF-Measuring Instruments
4 Yrs (80-83) Team Leader of 10 Engineers for SW - customization of System for MSE
• PMO-Head (July 1999 to October 2003):
o Reviewing SW-Project Performance from Management Perspective & Corporate reporting
o Interfacing with SEPG for process improvement and Technology Change Management
thereafter continued as consultant for establishing processes for validating vendors and management of outsourcing actvities
1965 - 1999 Manufacturing Know-how transfer
HT-Power system Monitoring & Control Software – customization
Operation & Maintenance and Database Engg of Digital Public Telephone Exchanges
Marketing & sales
Project Leader
R & D