Hardik Patel

• Managing and maintaining IT Act Complied Data Center Setup made for Digital Signatures as a Network Administrator.
• Administer and taking regular Backup of Servers and responsible to keep backup tapes in safe custody.
• Providing Windows based Active Directory, Antivirus and ISA Server technical support for above 10,000 computers network to our clients like GUVNL(GEB), SSNL and other Services related support to Commissioner of Police, CCT(Sales Tax), GTU Colleges etc.
• Managing and maintaining Windows 2008 based AD Server, ISA Server 2006, Exchange Server 2007, Linux based Qmail, DNS, Cacti Servers and Esxi Servers.
• Providing technical Support for LAN and WAN connectivity, Windows and Linux based Server and Network Infrastructure.
• Configured Cisco PIX firewall with 20 Site to Site VPN Connection, Web and Application Server Publishing on Internet and GSWAN for CCT(Sales Tax).
• Key Member in Evaluation Team CSITMS (City Surveillance) Project.
• Configured Qmail Servers with Trend Micro Antivirus Gateway and ISPCP Omega CPanel Server in testing environment, DNS Servers and Cacti Servers to analyze internal traffic and network management and maintain documentations.

• Implemented and maintaining Microsoft Windows-NT Server & Windows-NT Workstation based Network, Windows 2003 AD Servers & Windows XP Client based Network.
• Providing technical support for Systems, LAN, WAN, VPN, Firewall etc.
• Implemented and maintaining Video Conference Device “Emblance Vcon HD2000”, IP Phones and VOIP Devices.
• Work including maintenance, Troubleshooting of Leased Line & IP Phone.
• Managing and maintaining Technical Documentation.

• Managing and maintaining NOC Room network setup to ensure maximum uptime.
• Managing Bandwidth allocated to customer with ACL, Rate Limit, Bandwidth Shapper, Mikrotik, Cyberoam etc.
• Installed and maintaining NMS (Whatsup Gold and Solarwind Network Performance Monitor) Servers to managing and maintaining connectivity of Nodes, POPS and Leased Line Network across India to maintain uptime committed to customers in SLA.
• Implemented and Maintaining Windows 2003 based Web Server and Network Monitoring Server, Maintaining Linux based MRTG Server.
• Providing technical support for leased Line network and Last Mile connectivity like E1, Fiber, RF, Third Party Media like Reliance, Vodafone, BSNL, TTML, Airtel, VSNL, MTNL etc to maintain uptime committed to customers in SLA.
• Leading Team to providing technical support as an additional service to resolve Leased Line Customer End Network related problems.
• Providing support for Cisco and other Routers, Mikrotik(Router & Firewall), Cisco and other L2 and L3 Switches, Cyberoam(UTM), 24 online Server(UTM), VOIP(Basic) etc.
• Taking regular configuration backup of routers, firewalls, switches and backup of servers also maintaining documentation.
• Generating downtime reports and trouble ticket reports to analyze and optimize network uptime.

(In April 2007 Icenet.net internet business was Acquired by YOU Telecom)

• Managing and maintaining NOC Room network setup to ensure maximum uptime.
• Managing Bandwidth allocated to customer with ACL, rate limit, Bandwidth Shapper, Mikrotik, Cyberoam etc.
• Providing telephonic support for Leased Line Network and Trade Pack Cable customers (VPN Connectivity), Broad Band and Dialup customer.
• Installed and maintaining NMS (Whatsup Gold) servers to managing and maintaining connectivity of Nodes, POPS and Leased Line Network across Gujarat to maintain uptime committed to customers in SLA.
• Providing technical support for Last Mile like E1, Fiber, RF, Third Party Media like Reliance, Vodafone, BSNL, TTML, Airtel, VSNL, etc to maintain uptime committed to customers in SLA.
• Providing technical support to resolve Leased Line customer end network related problems.
• Providing support for Cisco and Other Routers, Mikrotik(Firewall), Cisco and Other L2 and L3 Switches, Cyberoam(UTM), 24 online Server(UTM) etc.
• Implemented and maintaining Microsoft Windows-2000, 2003 AD Servers, Web Servers & Windows 2000 Professional and XP Client based Network.
• Taking regular configuration backup of routers, firewalls, switches and backup of servers.

• Providing System Assembling, Maintenance, Software Installation support.
• Providing Application, System, Printer and Network support by receiving, troubleshooting, and resolving issues in a timely manner.
• Implemented & maintaining Windows-98/NT/2000/2003 Server-Client based Networks of customer.
• Installed and maintaining Network Devices, Network Printers, Linux Desktop.